Related skills
crm workforce management data analytics salesforce excel📋 Description
- Define and execute the Customer Care strategy across verticals, aligned to growth.
- Translate objectives into scalable operating models for reliability and quality.
- Lead and scale a multi-layered customer care organization.
- Own 24/7/365 support operations, escalation, and SLA performance.
- Collaborate with Product, Engineering, Sales, and Customer Success; report health and risks.
🎯 Requirements
- 10-12+ years in Customer Support, Customer Success, Customer Experience or Technical Operations.
- Proven experience leading managers and senior leaders in a technical or SaaS environment.
- Executive communication, reporting, and presentation skills.
- Strong understanding of enterprise or mission-critical app support.
- Experience operating in a 24/7/365 support model.
- Bachelor's degree or equivalent experience.
🎁 Benefits
- Comprehensive health plans (medical, dental, vision)
- PTO from 20 days and 12 holidays.
- 401(k) with company match
- Telemedicine provided by ESO
- Paid parental leave and flexible return-to-work options
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