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crm salesforce saas excel bi tools📋 Description
- Define and execute ESO's Customer Care strategy.
- Own 24/7/365 care outcomes: satisfaction and retention.
- Translate strategy into scalable operating models; lead teams.
- Partner with SRE and Product to improve stability.
- Provide exec-level reporting on health and trends.
- Drive a proactive, customer-centric care culture.
🎯 Requirements
- 10-12+ years in Customer Support/CS/CX or Tech Ops.
- Proven experience leading managers and senior leaders in SaaS.
- Executive comms, reporting, and presentations experience.
- Strong understanding of enterprise or mission-critical app support.
- Experience operating in a 24/7/365 support model.
- Bachelor's degree or equivalent experience.
🎁 Benefits
- Medical, dental, vision insurance
- PTO starting at 20 days + 12 holidays
- 401(k) with company match
- Telemedicine service
- FSA/HSA/DCA savings accounts
- Employee Assistance Program (EAP)
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