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Job Description

Everlaw is seeking a Customer Success Manager I to join our growing Customer Success team in New York City or Washington, DC. You will be the primary advocate for Everlaw’s clients, ensuring successful onboarding, adoption, and value realization.

What you'll do

Manage a portfolio of customers and guide them through onboarding and implementation
Monitor customer health metrics and drive product adoption
Build trusted relationships with customers; serve as their advocate within Everlaw
Collaborate with Sales, Product, and Support to ensure customer outcomes and renewals
Identify risks early and coordinate remediation plans
Collect and share customer feedback to influence product improvements

What we're looking for

1-3 years of experience in customer success, account management, or related roles
Excellent communication and problem-solving skills
Ability to manage multiple priorities and deadlines
Familiarity with SaaS tools and data-driven approaches
Bachelor's degree or equivalent experience

Benefits

Competitive compensation
Comprehensive health benefits
Generous PTO and flexible work arrangements
Opportunities for growth and professional development

About Everlaw

Everlaw is a fast-growing cloud-based software company providing collaborative litigation and document review solutions for legal teams.

Everlaw