Senior Customer Success Manager

📋 Description

• Develop expertise in xMatters and Everbridge use cases.
• Own adoption, advocacy, and success of strategic solutions to drive retention.
• Curate and present product use cases aligned to industry trends.
• Lead adoption campaigns to boost customer satisfaction (NPS > 60).
• Analyze health metrics and build tools to improve product adoption.
• Collaborate with Account Managers on planning, solving problems, and growing accounts.

🎯 Requirements

• 2+ years in SaaS tech evangelist or pre-sales roles.
• Strong experience in technical account management for large orgs.
• Explain product tech to help customers optimize use and ROI.
• Self-starter with track record of retention and growth.
• Excellent problem-solving and exec-level communication skills.
• Bachelor's degree in IT or related field.

🎁 Benefits

• Healthcare, dental, parental planning, mental health benefits.
• Disability income benefits, life and AD&D insurance.
• 401(k) plan and match.
• Paid time off.
• Fitness reimbursements.
• Salary range: $94,000-$125,000 USD.