Renewal Specialist

Everbridge is a global SaaS leader in critical communications and enterprise safety, and we’re growing fast. We’re looking for a Renewal Specialist to join our Hungary-based remote team and help us keep our customers happy, supported, and coming back year after year.

This role is all about owning the renewal process for our US-based customers — you’ll be the one making sure renewals are smooth, timely, and successful, playing a key role in our 95%+ customer retention goal.

What you'll do:

Take full ownership of renewals, from preparing quotes to closing deals.

Build strong relationships with customers and guide them through the renewal journey.

Partner with Account Managers and teams across Marketing, Implementation, Finance, and Legal.

Spot opportunities to improve processes, campaigns, and customer health checks.

Keep everything on track in Salesforce while analyzing renewal performance.

What you'll bring

Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.

Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.

Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.

Proven track record of increasing revenues within existing accounts is a plus.

Ability to collaborate with multiple stakeholders.

Good attention to detail with proven organizational and administrative skills.

Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.

Proficient in the latest versions of Microsoft Office products.

Excellent verbal and written communication skills.

Experience with Salesforce.com is a plus.

Additional Information

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Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

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Comprehensive healthcare coverage to ensure your well-being.

·

Life & Total Permanent Disability Insurance to protect you and your loved ones.

·

Cafeteria plan

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.