Related skills
crm change management stakeholder management process mapping ticketing systems📋 Description
- Monitor product roadmap to ensure timely execution of critical releases
- Coordinate with Product to inform and champion releases in our internal CRM
- Influence product design by providing early feedback in tech specs
- Own the feedback cycle with Customer Ops Leadership & Product partners
- Surface and escalate release bugs to keep team efficiency high
- Lead feedback cycle for Customer Ops EU
🎯 Requirements
- 2+ years in technical ops or specialized CX; fintech/insurtech a plus
- Deep proficiency with ticketing systems and end-to-end support lifecycles
- Strong process mapping and technical problem-solving skills
- Strong project management across multiple stakeholders and deadlines
- Clear communication of complex tech issues to non-tech and engineers
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