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crm android ios zendesk multilingual📋 Description
- Support customers via email, phone and chat
- Handle queries with a solution-focused, customer-centric approach
- Troubleshoot apps, devices, WiFi and hardware
- Explain product features and usability
- Handle pre-sales inquiries and order tracking
- Collaborate with Product, Engineering and Operations to improve CX
🎯 Requirements
- Fluent in French, Dutch and English (written and spoken)
- 1+ year of customer support experience
- Experience with Zendesk or similar CRM tools
- Strong communication and empathy
- Technical aptitude (iOS/Android apps, connectivity troubleshooting)
- Flexibility to work 2–5 weekends during peak periods
🎁 Benefits
- Stock options and benefits (wifi expenses, wellness allowance)
- Flexible remote work from home
- 25 days holiday + 8 UK public holidays
- Inclusive, diverse team culture
- Quarterly in-person team meetings in the UK
- Growth opportunities and involvement in side projects
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