Technical Account Manager

Overview

Ethyca is a privacy-by-design software company helping organizations securely manage data privacy and regulatory compliance. As a Technical Account Manager, you will be the primary technical advocate for customers, driving successful onboarding, API integrations, data mapping, and ongoing success with Ethyca's platform.

Responsibilities

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• Serve as the technical point of contact for a portfolio of Ethyca customers
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• Lead onboarding, integration work, and data mapping with client engineering teams
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• Guide customers on API usage, privacy controls, and policy configuration
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• Collaborate with Product and Engineering to triage issues and drive product improvements
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• Proactively monitor health metrics, risk indicators, renewals, and expansion opportunities
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• Gather feedback and represent customer needs to product teams
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• Deliver trainings and enablement to customers and internal colleagues
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Requirements

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• 3+ years in technical account management, customer success, or technical consulting
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• Strong communication and presentation skills to explain technical concepts to non-technical stakeholders
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• Experience with API integrations, data modeling, and data privacy concepts
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• Familiarity with GDPR, CCPA, and other privacy regulations
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• Proven ability to work cross-functionally with Sales, Product, and Engineering
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• Comfort working in a fast-paced startup environment
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• Location: New York, NY (on-site)
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Benefits

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• Competitive salary and comprehensive health, dental, and vision coverage
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• Equity package and 401(k) plan
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• Flexible, remote-friendly culture with generous time off
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