Senior Manager, Strategy & Operations (Consumer Business)

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the role

Reporting to the Chief Growth Officer, you will be the strategic operator that accelerates Ethos’ Direct-To-Consumer business—driving new growth initiatives from start to finish while owning the organization-wide planning, goal-setting, and resourcing processes that ensure all teams are focused on the highest-impact work and executing at maximum velocity.

The Consumer business has endless opportunities for growth across an expanding product portfolio, the full customer lifecycle, and multiple acquisition and retention channels. Your job is to identify and prioritize the biggest opportunities and drive many cross-functional initiatives spanning Marketing, Product, Sales, and Engineering from start to finish. You'll also own the planning and goal-setting processes that ensure teams across these functions stay focused on the highest ROI opportunities and execute with velocity.

This is not a role for someone who just recommends—it's for someone who enjoys owning initiatives and delivering results. It's not for someone who stays at high-level strategy—it's for someone who is both strategic and can roll up their sleeves and operate with ease in a complex and fast moving environment that spans multiple product lines, channels, and functions. The team is naturally aligned, truth seeking, and moves fast. So, rather than navigating layers of organizational process, you'll be in the thick of things—working directly with senior leaders, building and growing the business. If that's you, and you want to operate at the center of a high-growth consumer business, this is it.

Duties and Responsibilities:

• Identify and prioritize growth opportunities across three dimensions: an expanding portfolio of products (term life, IUL, estate planning, annuities), the full customer lifecycle (acquisition, retention, cross-sell), and multiple channels from organic and performance engines to paid social, TV, partnerships, and referrals
• Drive high-impact growth initiatives from concept to completion—owning some initiatives directly while enabling other leaders to execute others, with full accountability for results. E.g. leading the expansion of a new product into an existing marketing channel, taking an existing product into a new distribution channel, improving retention for a mature product line.
• Rigorously assess new opportunities: build business cases, model unit economics (CAC, LTV, payback, contribution margin), and make data-driven go/no-go recommendations
• You’d develop a nuanced understanding of how various products, channels, and teams inter-play and leverage that understanding to guide teams across product, marketing, sales, and engineering towards the right goals and priorities.
• Own quarterly OKR planning and goal-setting processes across all functions—ensuring teams are aligned on the highest ROI opportunities and executing with clarity and velocity.
• Lead critical cross-functional projects that span Product, Engineering, Marketing, Sales, and Partnerships to deliver business growth.

Qualifications and Skills:

• 5+ years total experience, ideally 2+ years in top-tier management consulting (McKinsey, Bain, BCG) or investment banking, followed by 2+ years in Strategy & Operations, Chief of Staff, or BizOps at a high-growth, venture-backed company
• Track record of delivering results directly—you have multiple stories where you owned and drove initiatives end-to-end and know what it takes to truly deliver in fast-moving environments, not just make recommendations
• Ability to go deep and zoom out—you can dive into the nuances of a problem, understand it at an underlying level, then zoom back to think strategically about implications and next moves
• True operator mindset—you don't just recommend, you own outcomes and get your hands dirty to make things happen
• Ability to understand nuances across functions—you can grasp the intricacies of different functional areas and earn the trust of leaders through depth of understanding and delivery of results
• Structured thinking—you take complex, ambiguous problems and break them down into clear, actionable frameworks that drive decisions
• Rapid learner—you have the willingness and ability to ramp up on new concepts, channels, and product nuances quickly, understanding them at an underlying level, not just at a high-level business construct
• Exceptional communicator who can zoom between C-level strategy and operational details, crafting crisp narratives in both written materials and live executive forums
• Sharp decision-making skills with bias for action and speed—you thrive in high-velocity environments and don't wait for perfect information to move forward

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The US national base salary range for this full-time position is $129,000 - $228,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.

You can find further details of our US benefits at https://www.ethoslife.com/careers/