Related skills
payments customer support account management salesforce help desk📋 Description
- Ensure accuracy in agent policy status and compensation.
- Navigate consumer and partner agent systems efficiently.
- Explain complex agent payments and contract details.
- Provide service via email, chat, SMS, and phone; respond to agent inquiries.
- Develop knowledge of Ethos products to support customers and agents.
- Identify needs and process requests within defined service levels.
- Build rapport with agents through clear, transparent communication.
- Meet individual and team support goals.
- Identify improvements and collaborate with management to implement solutions.
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