Related skills
customer success renewals onboarding cross-functional collaboration software adoption📋 Description
- Engage as the primary contact for post-deployment integration challenges.
- Serve as the primary contact for customers needing a CSM.
- Drive product adoption, renewal, and customer satisfaction daily.
- Ensure ESO Suite is adopted and used in line with business goals.
- Own retention and renewal activities with proactive 60-day outreach.
- Identify product expansion opportunities with Sales.
🎯 Requirements
- Experience with onboarding, training, and software adoption.
- Manage complex customer integration needs and deliver outcomes.
- Strong strategic planning, project management, and process improvement.
- Data-driven with KPI tracking and evidence-based decisions.
- Ability to travel.
- Cross-functional collaboration and stakeholder management.
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