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How You’ll Support Our Mission
ESO Is seeking
ahigh-volumecollectionsassociatetomaintaina large portfolio ofsmall and mediumcustomers, ensuring that they are current on all invoices andassistingwith any billing issues.This job requires consistency andability to move at a rapid pace, andclose attention to detail.***Required to be at the office 3-4 days a week***
What
You’llBe Doing -TheDay toDay- Collects onpast due invoices byquicklycalling and e-mailing customers, moving outstanding balances through thecollectionsprocess.
- Identifiesaccounts for escalation, and drafts letters for collections manager and the legal team based on theappropriate template.
- Serves as front-line representative for customers with questions oninvoicing, billing, pricing, renewals, and support, resolving issues and connecting customers to theappropriate departments.
Who You Are - The Essentials
- 3+ years of robust business-to-business collections experience.
- Strong written communication skills and ability to guide and control phone conversations (C1 English level is a must).
- Strong experience with Excel (Mid-High level is required).
Who You Are - The Desirables
(It’sa plus if you have):- PreviousNetSuite experience.
- High-volume cash applicationexpertise.
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica!
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
Applicant Privacy Notice – please click here to review the privacy policywhich details how your data is collected, used and protected.
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