Related skills
slack zendesk google suite playvox cf1📋 Description
- Investigate and resolve escalated customer complaints per policy.
- Manage multiple cases in line with SOPs.
- Build product, tech, and procedures knowledge to support team.
- Support front-line teams to improve first point resolution.
- Monitor complaint trends and advise leaders on process improvements.
- Balance quality, productivity, and service KPIs.
🎯 Requirements
- 1-2 years experience in Customer Service with escalation/complaints exp.
- Omnichannel service delivery across phone, messaging and social media.
- Self-driven team player, logical thinker in fast-paced, change-driven env.
- Strong time management skills.
- Excellent written and verbal communication skills.
- Experience staying calm with difficult or vulnerable customers on calls.
🎁 Benefits
- Remote work options
- Medical insurance
- Flexible time off
- Retirement savings plans
- Family planning support
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