Related skills
customer success escalation management sdk sso themes📋 Description
- Monitor and own resolution of customer escalations across channels
- Partner with Customer Success to prioritize objectives and milestones
- Collaborate with Technical Escalation Engineering and Eng teams to ensure issues are prioritized with urgency
- Coach and mentor employees in the Q University program
- Interface with cross-functional teams to improve customer experience
- Participate in on-call rotations (including weekends)
🎯 Requirements
- Bachelor’s degree from a competitive university
- Comfortable working autonomously and collaboratively
- Ability to learn technical concepts and articulate them to non-technical users
- Desire to mentor entry-level Specialists
- Ability to multitask and prioritize competing demands
- Familiarity with software/frontend development
- Familiarity with data analytics and data-driven decisions
- Excellent verbal and written communication skills
🎁 Benefits
- Total rewards package with base pay and incentives
- Private health insurance
- Annual Experience Bonus
- Experience Leave (5 days per year)
- Quarterly Wellness Stipend
- Commuter allowance
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