Related skills
datadog react terraform postgresql redis📋 Description
- Own L3 escalations end-to-end—from symptom to shipped fix
- Work in Ruby on Rails monolith and PostgreSQL to resolve issues at the source
- Spot recurring patterns in support load; ship changes to prevent root causes
- Partner with Support, TAMs, and Solutions Architects on diagnostics for high-impact customers
- Lead the engineering side of incident response for production issues
- Improve onboarding and migration experience for customers moving onto Buildkite
🎯 Requirements
- 5+ years of engineering experience
- Comfortable with Ruby on Rails monolith—read, debug, modify production code
- Track record of taking problems from symptom to root cause
- Pattern recognition—recurring issues and systemic fixes
- Comfortable in customer-facing conversations during escalations
- Experience using observability tools like Datadog, Honeycomb
🎁 Benefits
- Competitive compensation and benefits package
- Flexible, remote-first culture
- Opportunities for professional growth, leadership, and technical ownership
- Work with talented engineers building world-class developer tools
- Collaborative, inclusive culture where your ideas matter
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!