Manage and resolve customer and internal escalations from DigiCert's technical organizations (Support, Validation, Ops)
Serve as liaison across Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE to resolve escalations
Troubleshoot and provide fix hints at code or database level
Implement tools for internal and external customers
Review usability, supportability, quality, and documentation of new products

🎯 Requirements

Bachelor's degree in Computer Science or equivalent
3+ years in backline support and/or software development
Experience with PKI, TCP/IP, Web servers, VPN, network protocols
Experience with Linux, Windows, and mobile platforms; SQL/RDBMS
Strong problem-solving, analytical, and communication skills
Able to work independently and in a team; good written/verbal skills

🎁 Benefits

Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support

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