Related skills
communication data analysis customer service escalations📋 Description
- Deescalate complex issues and resolve escalations
- Educate members to maximize products and services
- Deliver world-class customer experiences (FCR)
- Provide empathetic, professional member support
- Collaborate with leadership and cross-functional teams
- Document cases and drive data-driven process improvements
🎯 Requirements
- 5+ years resolving escalated customer concerns
- Excellent written and verbal communication
- 45+ WPM typing speed
- Detail-oriented with strong organizational skills
- Process improvement experience
- Knowledge of iFIT equipment and software interactions
🎁 Benefits
- Remote work from anywhere or Logan-based hybrid
- Free mental health resources
- Career growth and guidance
- Discounts on iFIT products
- Free iFIT membership
- 401(k) with company match
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