Anticipate and own client escalations to quick resolution with leadership input.
Research and implement solutions for non-standard escalations.
Ensure client satisfaction and hold teams accountable for complex issues.
Lead meetings with senior client stakeholders to show value and updates.
Identify trends and develop long-term mitigation for escalations.
Coordinate with vendors and external stakeholders to resolve issues.

🎯 Requirements

Ability to assess SWOT within an account.
Bachelor’s Degree required.
2+ years of professional experience or military service.
Experience in facilities management or related construction/building engineering a plus.
Experience working in matrixed organizations is a plus.
Travel up to 20%.

🎁 Benefits

Health, dental, and vision coverage
Paid time off and holidays
Hybrid work environment with flexible scheduling
Opportunities for career growth
Collaborative team culture

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