Related skills
azure pagerduty linux aws nosql📋 Description
- Manage a portfolio of high-impact escalations to resolution
- Coordinate cross-functional teams to drive issue resolution
- Organize and lead internal and customer calls
- Provide regular executive summaries to stakeholders
- Track escalation trends and suggest process improvements
- Lead or support initiatives to evolve escalation practices
🎯 Requirements
- 3+ years managing highly technical customer escalations
- Experience engaging customers across the case lifecycle
- Root cause analysis for customer-facing/internal issues; PagerDuty
- Linux, cloud platforms (AWS, GCP, Azure) and NoSQL databases
- Distributed systems knowledge and advanced computing concepts
- Excellent executive-level communication and reporting
🎁 Benefits
- Equity and employee stock purchase program
- Flexible paid time off
- 20 weeks parental leave (gender-neutral)
- Fertility and adoption assistance
- 401(k) plan and health benefits
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