Related skills
azure pagerduty linux aws nosql📋 Description
- Manage a portfolio of high-impact, long-running escalations to resolution
- Map stakeholders, set expectations, and maintain clear communication
- Collaborate with Engineering and Field leadership to secure resources and resolve issues
- Organize and lead internal and customer calls with alignment across teams
- Maintain regular updates including executive summaries for stakeholders
- Deliver root-cause analysis, prevention, and knowledge transfer for incidents
🎯 Requirements
- 3+ years managing highly technical customer escalations in software
- Experience engaging customers throughout the case lifecycle
- Skilled in customer-facing and internal root-cause analysis
- Strong background with PagerDuty and incident management
- Strong troubleshooting skills with distributed systems
- Familiarity with Linux, AWS, GCP, Azure, and databases
🎁 Benefits
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
- Disability accommodations in application/interview
- Hybrid working model in Dublin
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