Related skills
gitlab jenkins github actions ci/cd container security📋 Description
- Take end-to-end ownership of critical escalations (tech/ops/security).
- Drive issues from identification through resolution; coordinate teams.
- Lead incident bridges, war rooms, and exec updates during incidents.
- Manage cross-functional escalation with Support, Eng, Product, and Leadership.
- Prioritize escalations, manage SLAs, and drive accountability.
- Define escalation frameworks, playbooks, and runbooks.
🎯 Requirements
- 5-10+ years in Escalation Mgmt, Tech Support, Incident Mgmt, or CS.
- Experience in SaaS, enterprise software, or cybersecurity.
- Strong written and verbal communication skills.
- Ability to influence cross-functional teams without authority.
- Deep understanding of App Security: SAST, DAST, SCA, Container Security.
- CI/CD pipelines and DevOps; APIs, microservices, AWS/Azure/GCP.
- Experience with Jira, Salesforce, Splunk, Kibana, or similar.
- Bachelor’s degree in CS/IT/Business (preferred).
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