Related skills
risk management account management customer success upselling renewals📋 Description
- Serve as the main contact for VIP/high-tier clients.
- Understand clients’ needs, goals, and challenges.
- Anticipate client needs and proactively offer support.
- Coordinate with internal teams to ensure service delivery.
- Oversee onboarding, implementation, and ongoing support.
- Identify upsell, cross-sell, and renewal opportunities.
🎯 Requirements
- Proven experience managing VIP/high-tier client relationships.
- Strong problem-solving and communication skills.
- Coordinate with cross-functional teams (GTM, sales, risk, product).
- Experience onboarding and implementing client solutions.
- Account management and upsell/renewals experience.
- Proactive, client-centric mindset and advocacy.
🎁 Benefits
- The Payoneer Ways of Working
- Learning and development opportunities
- Diverse, inclusive workplace
- Collaborative, cross-functional teams
- Equal opportunity employer
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