Related skills
ubuntu python bgp ospf zia📋 Description
- Provide post-sales tech support to Level I/II and customers on escalations.
- Participate in 24x7 support operations and on-call rotation.
- Interface with Engineering to assist testing and troubleshooting.
- Reproduce customer issues to verify problems and feed back to teams.
- Document incidents in the technical support knowledge base.
- Provide input on product direction from customer use-cases.
🎯 Requirements
- 8+ years as a Support/Senior Support engineer for networking or web security.
- Practical knowledge of networking and enterprise network infrastructure.
- Experience troubleshooting network issues with Ping, Traceroute, and MTR.
- Routing protocols (BGP, OSPF), Firewall, Switching, SSL, VPN.
- Working knowledge of Ubuntu and Python.
- Experience with Zscaler products (ZIA/ZPA) or similar cloud security.
🎁 Benefits
- Various health plans.
- Time off for vacation and sick leave.
- Parental leave options.
- Retirement options.
- Education reimbursement and in-office perks.
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