Related skills
http dns vpn ssl/tls ipsec📋 Description
- Own and drive resolution of escalated issues, ensuring timely outcomes
- Resolve critical customer cases within SLAs/OLAs with clear plans
- Participate in a 24x7 support operation with on-call rotation
- Collaborate with Engineering to accelerate troubleshooting and testing
- Reproduce customer-reported issues to validate defects for Eng/Ops
- Create and maintain knowledge base entries documenting troubleshooting steps
🎯 Requirements
- Bachelors +8 years as Support/Senior Support Eng in networking or web security
- Proven experience handling critical escalations to resolution
- Thrive in high-pressure escalations; resolve complex technical challenges
- Proficiency in troubleshooting network issues using Ping, Traceroute, MTR
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more
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