Related skills
http dns vpn ssl/tls ipsec📋 Description
- Own and drive escalation resolutions for customer issues.
- Resolve cases within SLAs/OLAs with clear action plans.
- Participate in 24x7 support and on-call rotation.
- Collaborate with Engineering to accelerate troubleshooting.
- Reproduce issues in controlled environments to validate defects.
- Create and maintain knowledge base entries.
🎯 Requirements
- Experience as a Support Engineer for networking or web security.
- Proven ability to handle critical escalations to resolution.
- Thrives in high-pressure escalation environments.
- Proficiency with Ping, Traceroute, MTR for diagnostics.
- BS in CS/Engineering or equivalent advanced certifications.
- Strong customer focus and collaboration skills.
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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