Related skills
http firewall dns vpn ssl/tls📋 Description
- Own and drive resolution of escalated issues, ensuring timely outcomes.
- Resolve critical cases within SLAs/OLAs with clear status and actions.
- Participate in 24x7 support with on-call rotations; collaborate on testing.
- Reproduce issues in controlled environments to validate defects.
- Create and maintain knowledge base entries documenting troubleshooting steps.
🎯 Requirements
- Owner mindset; bias for action; operate with integrity.
- Problem-solver who thrives on solving hard technical challenges.
- High-trust collaborator; candor and teamwork.
- Customer-obsessed; deep empathy for customer success.
- Operate with urgency; execution-focused in high-growth settings.
- Experience as a Support Engineer or Senior Support Engineer (networking/web security).
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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