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http firewall dns vpn network troubleshooting📋 Description
- Own and drive escalated issue resolutions with timely, high-quality outcomes
- Resolve critical cases within SLAs/OLAs with clear status
- Participate in 24x7 support and on-call rotation; collaborate with Engineering
- Reproduce issues in controlled tests to validate defects and inform Eng
- Create and maintain knowledge base entries documenting troubleshooting steps
🎯 Requirements
- Bachelors with 8+ years in support engineering for networking or web security
- Proven experience handling critical escalations to resolution
- Thrive in high-pressure escalations; resolve complex technical challenges
- Proficient in diagnosing network issues using Ping, Traceroute, MTR
- Expert knowledge of HTTP, SMTP, FTP, DNS
- Strong understanding of SSL/TLS, VPNs, Firewall, IDS/IPS
- In-depth knowledge of VPN technologies including IPsec and various VPN clients
- Bachelor of Science in Computer Science/Engineering or equivalent certifications
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more
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