Related skills
sql oauth saml iam mfa📋 Description
- Own and resolve the most complex customer escalations.
- Lead deep technical investigations across the full stack.
- Collaborate with Engineering to validate defects and reproduce fixes.
- Provide coverage for escalated issues across shifts/time zones.
- Swarm on critical cases with Support Engineers and mentor others.
- Document findings and contribute to knowledge bases and runbooks.
🎯 Requirements
- Solid Zero Trust knowledge: IAM, EDR, network segmentation, CASB.
- 3-5 years of technical troubleshooting experience.
- Strong verbal and written communication for business and technical audiences.
- Able to manage multiple priorities and projects.
- Experience with SSO, SAML, OAuth, Federation, SCIM.
- Experience with MFA methods (TOTP, SMS, FIDO, U2F, WebAuth, etc).
🎁 Benefits
- Impactful work protecting the Internet at scale.
- Collaborative, inclusive, diverse team.
- Equal opportunity employer; accommodations available.
- Hybrid work in Austin; flexible scheduling.
- Learning, growth, and career development.
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