Related skills
security ubuntu networking python bgp📋 Description
- Engage with customers on escalated issues; 24x7 support and on-call rotation
- Interface with Engineering to test and troubleshoot with customers
- Reproduce customer issues to verify problems; provide feedback to Eng and Ops
- Document incidents in our support database when not in KB
- Understand product direction and customer use-cases; provide input on changes
🎯 Requirements
- 8+ years as Support Engineer or Senior Support Engineer in networking or web security
- Practical knowledge of networking and security products and enterprise infra
- Experience troubleshooting networks; familiarity with Ping, Traceroute, MTR
- Hands-on SD-WAN, BGP/OSPF, Firewall, SSL, SWG, VPN, and VDN
- Ubuntu and Python hands-on
- Experience with Zscaler ZIA/ZPA/ZDX or similar cloud security; TLS inspection
- Scripting for automation; reproducing complex customer environments
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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