Related skills
aws saas windows unix/linux dlp📋 Description
- Serve as primary contact for escalated DLP issues and resolve them.
- Own complex cases, ensuring timely and effective resolution.
- Perform root-cause analysis and implement long-term fixes.
- Collaborate with product, engineering, and cross-functional teams.
- Communicate proactively with customers throughout the process.
🎯 Requirements
- 8+ years in technical support; 5+ years in DLP/CASB escalations
- DLP, CASB, and SaaS security experience
- Unix/Linux and Windows operating systems
- Cloud experience: AWS, Azure, or GCP
- Data protection principles and practices
- Ticketing systems: ServiceNow, Salesforce, JIRA
🎁 Benefits
- Health plans
- Vacation and sick time
- Parental leave
- Retirement options
- Education reimbursement
- In-office perks
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