Serve as primary contact for escalated DLP issues; provide advanced troubleshooting.
Own complex cases, ensuring rapid, effective resolution.
Root-cause analysis to identify underlying issues and long-term fixes.
Collaborate with product dev and engineering to resolve issues and improve DLP.
Maintain proactive customer communication throughout escalation.

🎯 Requirements

8+ years in technical support; 5+ years in DLP/CASB escalations.
Experience with DLP, SaaS security, and CASB.
Strong Unix/Linux and Windows OS knowledge.
Hands-on experience with AWS, Azure, or GCP.
Deep understanding of data protection principles and practices.
Scripting with Python or PowerShell.
Knowledge of GDPR, HIPAA, PCI-DSS standards.
Familiarity with ServiceNow, Salesforce, or JIRA.

🎁 Benefits

Health plans
Vacation and sick time
Parental leave
Retirement options
Education reimbursement
In-office perks

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