Serve as primary contact for escalated DLP issues; provide advanced troubleshooting.
Take ownership of complex cases; ensure resolved effectively and efficiently.
Perform root-cause analysis to identify issues and long-term fixes.
Collaborate with product, engineering, and cross-functional teams to resolve issues.
Maintain clear, proactive communication with customers; provide updates and manage expectations.

🎯 Requirements

8+ years in technical support; 5+ years in DLP/CASB and escalations.
Experience with DLP, SaaS security, and CASB.
Strong Unix/Linux and Windows OS knowledge.
Practical knowledge of AWS, Azure, or GCP.
Deep understanding of data protection principles.

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

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