Serve as primary contact for escalated DLP issues and provide advanced troubleshooting
Own complex and critical cases; ensure timely resolution
Perform root cause analysis and implement long-term solutions
Collaborate with product, engineering, and teams to resolve DLP issues
Maintain proactive customer updates during escalation and manage expectations

🎯 Requirements

8+ years in technical support, with 5+ years in DLP/CASB and escalations
Experience with data loss prevention, SaaS security, and CASB
Strong Unix/Linux and Windows OS knowledge
Practical knowledge of AWS, Azure, or GCP cloud environments
Deep understanding of data protection principles
Scripting and automation using Python or PowerShell
GDPR/HIPAA/PCI-DSS familiarity; ticketing tools like ServiceNow, Salesforce, JIRA

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

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