Work with leading customers to maintain Illumio deployments
Log and update cases; inform customers of status and solutions
Understand customer systems; analyze issues and recommend solutions
Collaborate with customers, other support engineers, Development and Sales to provide solutions
Set accurate customer expectations
Provide technical product support to field engineers for complex problems

🎯 Requirements

Technical Support Engineer with case management and call resolution experience
Windows and Linux OS experience (AIX and Solaris a plus)
Public cloud infrastructure and services experience
Strong written and verbal communication skills
High attention to detail and strong organizational/problem-solving skills
Enjoy learning new technologies with customer empathy and teamwork

🎁 Benefits

Equity and bonus opportunities
Remote-friendly with #LI-REMOTE
Opportunity to work with leading customers and protect workloads

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