Related skills
http networking dns vpn ssl/tls📋 Description
- Own and drive resolution of escalated customer issues.
- Resolve critical customer cases within SLAs/OLAs with clear status.
- Participate in 24x7 support, on-call rotation; collaborate with Engineering.
- Reproduce issues in controlled environments to validate defects.
- Create and maintain knowledge base with troubleshooting steps.
🎯 Requirements
- Bachelors with 8+ years as Support/Senior Support in networking or web security
- Proven experience handling critical escalations to resolution
- Thrives in high-pressure escalation environments and resolves complex customer issues
- Proficient in troubleshooting networks with standard tools (Ping, Traceroute, MTR)
🎁 Benefits
- Various health plans
- Vacation and sick time off
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks and more
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