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http networking dns vpn ssl/tls📋 Description
- Own and drive resolution of escalated customer issues to timely outcomes
- Resolve critical cases within SLAs/OLAs with clear updates
- Support 24x7 operations; on-call rotation; collaborate with Engineering
- Reproduce issues in controlled environments; validate defects
- Create and maintain knowledge base entries documenting steps
- Hybrid role based in Bangalore, reporting to Product Support
🎯 Requirements
- Experience as a Support Engineer or Senior Support Engineer in networking or web security
- Proven experience handling critical escalations to resolution
- Proficiency troubleshooting network issues with tools (Ping, Traceroute, MTR)
- Bachelor of Science in Computer Science/Engineering or equivalent certifications
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS
- Strong understanding of network security concepts: SSL/TLS, VPNs, Firewall, IDS/IPS
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more
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