Related skills
http firewall dns vpn ids/ips📋 Description
- Own and drive resolution of escalated customer issues.
- Resolve critical cases within SLAs/OLAs with clear action plans.
- Participate in 24x7 support including on-call rotation.
- Reproduce issues in controlled environments to validate defects.
- Create and maintain knowledge base entries documenting resolutions.
🎯 Requirements
- Bachelors with 8+ years in support engineering for networking or web security.
- Proven experience handling critical escalations to resolution.
- Thrive in high-pressure escalations and resolve complex tech challenges.
- Proficiency with diagnostic tools: Ping, Traceroute, MTR, etc.
- HTTP, SMTP, FTP, DNS protocols expertise.
- Strong network security concepts: SSL/TLS, VPNs, Firewall, IDS/IPS.
- IPsec VPN tech and various VPN clients.
- BS in CS/Engineering or equivalent certifications.
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!