Related skills
ubuntu python bgp ospf vpn📋 Description
- Engage with customers on escalated issues and 24x7 on-call rotation.
- Interface with Engineering to test and troubleshoot with customers.
- Reproduce issues and provide feedback to Eng/Operations.
- Document incident resolutions in the support knowledge base.
- Understand product direction and customer use-cases; advise on product changes.
- Demonstrate problem-solving, ownership, collaboration, and urgency.
🎯 Requirements
- 8+ years as a Support Engineer or Senior Support Engineer in networking/web security.
- Practical knowledge of networking/security products and enterprise networks.
- Experience troubleshooting network issues; Ping, Traceroute, MTR.
- Hands-on with SD-WAN, BGP/OSPF, Firewall, Switching, SSL, SWG, VPN, VDN.
- Working knowledge of Ubuntu and Python.
- Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security; TLS/SSL inspection; scripting for automation.
🎁 Benefits
- Various health plans
- Time off for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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