Related skills
account management customer success onboarding cross-functional collaboration product feedback📋 Description
- Own strategic accounts; build cross-team relationships.
- Identify expansion opportunities; build a pipeline with Sales to grow revenue.
- Drive product adoption via proactive engagement and reviews.
- Set success plans and measurable goals for customer value.
- Serve as Voice of the Customer; manage escalations and surface feedback.
- Travel 10-15% to visit key clients onsite.
🎯 Requirements
- 4+ years in customer success or account management.
- Proven ability to grow large, complex accounts.
- Strong track record of driving adoption and identifying upsell opportunities.
- Excellent project management and change management skills.
- Experience creating training or enablement materials.
- Based in or willing to work in SF with 4-day in-office.
🎁 Benefits
- Entrepreneurial and resourceful with a go-getter mindset.
- Naturally empathetic and data-driven in your approach.
- Comfortable with change and excited by new challenges.
- An excellent communicator, both written and verbal.
- Highly organized and able to manage multiple accounts and priorities.
- Based in San Francisco with a 4-day in-office policy.
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