Entry Level Support Engineer

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure active directory fortigate windows 11 windows server 2022 printers/copiers

πŸ“‹ Description

  • Respond to client inquiries; provide tech support via phone, email, chat.
  • Diagnose and troubleshoot client-reported issues.
  • Document and track client issues using a ticketing system.
  • Escalate unresolved issues and follow up until resolution.
  • Stay up to date with product knowledge and industry trends.
  • On-site role across East Auckland client sites; local travel.

🎯 Requirements

  • NZ Citizen or permanent residency
  • NZ Driver's License (Full or Restricted)
  • Windows 11
  • Windows Server 2022
  • Azure Active Directory
  • FortiGate firewalls
  • Switching (Ruckus/HP/Allied Telesis) and Wireless (Ruckus/Aruba/HP/Aerohive)
  • Printers/Copiers

🎁 Benefits

  • Friendly team with strong support network
  • Work with latest IT technologies
  • Internal career growth for high performers
  • Certification Bonus Program
  • EAP Program – Three free sessions per year
  • Referral Bonus Initiative
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