Related skills
communication data analysis saas onboarding spreadsheets📋 Description
- Client onboarding and ongoing platform support to ensure successful setup
- Respond to inbound inquiries via email, tickets, and chatbot; route to resolution
- Maintain documentation of client interactions and monitor platform activity
- Support job board operations and ensure data accuracy across the platform
- Analyze client data to identify trends and opportunities; support reporting
- Assist Enterprise Account Executive with research, proposals, and renewals
🎯 Requirements
- Curiosity about technology, marketplaces, or online platforms; exposure to support tools or data analysis is nice
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Interest in tech platforms serving commercial real estate; customer-first mindset
- Comfortable working with data in spreadsheets and systems
- Ability to manage multiple tasks in a fast-paced environment
🎁 Benefits
- Bonus opportunities
- Hybrid schedule: three days in-office at 123 William Street, NYC
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