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windows macos rest apis oauth saml📋 Description
- Lead cross-team, multi-phase issue resolution from intake to rollout.
- Deliver white-glove support to top enterprise customers.
- Conduct end-to-end troubleshooting across Notion and integrations.
- Document findings, reproduce steps, and file clear bug reports.
- Influence Engineering/Product/GTM priorities to meet customer outcomes.
- Lead on-call and post-incident reviews to improve processes.
🎯 Requirements
- 8+ years' experience in technical support or similar role
- Native-level Korean with business English proficiency
- Strong understanding of REST APIs
- Experience troubleshooting Windows and macOS desktop apps
- Knowledge of SSO, including OAuth, SAML, SCIM
- Strong analytical, debugging, and problem-solving skills
- Ability to analyze server/client logs and identify root causes
- Excellent written and verbal communication across audiences
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