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windows macos rest apis oauth saml📋 Description
- Provide white-glove support to enterprise customers.
- Build strong relationships with enterprise customers and ensure high engagement.
- Lead advanced troubleshooting across Notion and partner apps; unlock AI usage.
- Bridge customers and Notion engineering; reproduce issues and file bug reports.
- Collaborate with engineering and product to build processes and manage issues.
- Participate in occasional on-call rotation outside of normal hours.
🎯 Requirements
- 10+ years in technical support or similar role.
- Strong REST APIs understanding.
- Experience advising customers on AI tool adoption.
- Experience troubleshooting Windows and macOS desktop apps.
- Strong ability to communicate complex issues to technical and non-tech audiences.
- Knowledge of OAuth, SAML, and SCIM for SSO.
🎁 Benefits
- Equity and comprehensive benefits package.
- Inclusive, equal-opportunity employer with strong values.
- Reasonable accommodations for qualified individuals with disabilities.
- Opportunities to grow in a dynamic AI-focused team.
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