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7 days ago
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windows notion ai macos rest apis📋 Description
- Provide white-glove, dedicated support to premium enterprise customers.
- Collaborate with Sales, CS, and Professional Services to drive ROI and onboarding.
- Lead troubleshooting of advanced issues across Notion and partner apps, AI focus.
- Bridge customer and Notion engineering via bug reports and proactive follow-up.
- Create, refine, and scale high-priority support processes.
- Enhance self-service by maintaining internal and customer-facing docs.
- Engage in executive reviews to align value and roadmaps.
🎯 Requirements
- 10+ years in B2B, customer-facing tech roles (premium support, TAM, eng).
- Deep understanding of customer lifecycle management and technical success
- Cross-functional collaboration with engineering, sales, and product
- Experience advising customers on AI tool adoption
- Extensive experience with REST APIs, log analysis, OAuth, SAML, SCIM
- Proven ability to work under pressure and manage escalations
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