Related skills
java sql python rest apis📋 Description
- Act as top escalation point for the most complex customer issues.
- Re-architect and redesign solutions to boost performance and maintainability.
- Identify complexity patterns and lead refactors to standards.
- Drive modernization of legacy implementations for scalability.
- Work with customers to resolve critical incidents and restore continuity.
- Collaborate with Engineering, Product, QA, PS, and CS to resolve issues.
🎯 Requirements
- 8+ years in technical support, systems engineering, or software dev for SaaS/enterprise.
- ERP systems exp (GovCon/AEC preferred).
- Experience with Salesforce/Jira and monitoring/logging tools.
- Deep expertise in cloud infra, databases, APIs, and architecture.
- Strong communication; explain complex concepts to diverse audiences.
- Proven ability to handle escalations with executives.
🎁 Benefits
- Employee equity and discretionary bonus (subject to plans).
- Participation in employee benefits plans (details at benefits page).
- Details on benefits at https://unanet.com/employee-benefits
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