Enterprise System Support Engineer

📋 Description

• Provide third-line escalation support across enterprise client environments, resolving complex incidents.
• Own and progress tickets across supported technologies; escalate to vendors or CSPs where required.
• Maintain core infrastructure services including AD, DNS, DHCP, SAN/NAS, and VDI.
• Plan and execute system upgrades and patching per vendor and security best practices.
• Support cloud/virtualised environments across Azure, AWS, VMware, and Hyper-V.
• Maintain security configurations and ensure security/compliance standards.

🎯 Requirements

• Entra ID, Intune, Microsoft 365, Azure/AWS, VMware, Hyper-V, and enterprise infra.
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and security configs.
• Incident lifecycle management; ticketing and on-call readiness.
• Hands-on security tooling and incident response (MDR/EDR).
• Strong communication, documentation, and customer service skills.
• Experience with monitoring platforms (ConnectWise Automate, Auvik, LogicMonitor).

🎁 Benefits

• £38,000–£42,000 per annum.
• Hybrid role near Cramlington; 2-3 days in the office and rest at home.
• CPD, training and clear progression opportunities within Enterprise Support.