Related skills
sketch saml adobe xd sso scim📋 Description
- Develop expertise in Figma products and diagnose inquiries.
- Interact with customers daily via email; own cases end-to-end.
- Partner with Sales to guide large organizations through workspace setup.
- Be the voice of the customer; document product/process gaps with data.
- Act as point of contact for high-risk escalations; drive resolution.
- Identify trends and share insights with Product and Engineering.
🎯 Requirements
- 3+ years in a technical SaaS support role, enterprise experience.
- Experience troubleshooting SAML/SSO and SCIM for large orgs.
- Experience in system administration for large end-user communities.
- Experience evaluating business impact to drive cross-functional priorities.
- Fluency in Korean and English; support Korean-speaking customers.
🎁 Benefits
- Adobe XD, Sketch, or Framer experience.
- Familiarity with AI concepts (prompt refinement, generative AI).
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