Related skills
customer support saas saml enterprise sso📋 Description
- Develop expertise on Figma products and customer journeys to diagnose inquiries
- Interact with customers daily via email and own cases from start to resolution
- Partner with Sales to guide large-scale organizations through workspace configurations
- Act as voice of the customer, presenting data-backed cases for feature improvements
- Manage high-risk escalations and communicate through to resolution
- Identify trends and share insights with Product and Engineering for bug fixes and improvements
🎯 Requirements
- 3+ years in a technical SaaS support role, ideally with Enterprise customers
- Experience troubleshooting SAML/SSO and SCIM for large-scale organizations
- Experience with system administration for large end-user communities or guiding complex implementations
- Experience evaluating business impact of technical issues to drive cross-functional alignment and timely resolutions
🎁 Benefits
- Equal opportunity workplace
- Reasonable accommodations available for applicants and employees
- Opportunities to learn, grow and shape your career
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