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sketch machine learning saml adobe xd generative ai📋 Description
- Develop product expertise to diagnose inquiries
- Manage customer cases via email from start to resolution
- Guide large orgs through workspace configurations with Sales
- Be the voice of the customer; document gaps with data-backed cases
- Lead high-risk escalations and coordinate with partners
- Identify trends and advocate for fixes and improvements
🎯 Requirements
- 3+ years in a support role for a technical SaaS product (enterprise focus)
- Experience administering large end-user communities or guiding complex implementations
- Experience evaluating business impact of tech issues to drive cross-functional alignment
- Consultative comms; translate tech concepts for diverse audiences
- Troubleshooting SAML/SSO and SCIM configurations for large orgs
- Familiarity with AI concepts (prompting, generative AI, ML basics)
🎁 Benefits
- Equity plus comprehensive benefits
- Health, dental, vision; retirement plan
- Parental leave and family planning support
- Mental health and wellness benefits; PTO and stipends
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