Related skills
windows jira zoom macos g-suite📋 Description
- Support users via service desk tickets, walk-ups, email and chat
- Log requests and follow escalation procedures
- Manage user accounts and desktop/software assets
- Assist Network Operations with network troubleshooting
- Install, move, add and change user desktops, laptops, tablets
- Own production incidents with updates, escalation and RCA follow-up
🎯 Requirements
- Strong analytical and problem-solving skills
- Bachelor's degree required; AA+2 yrs or HS/GED+4 yrs as alternatives
- 2+ years IT desktop support for macOS and Ubuntu Linux
- Familiar with G-Suite, Zoom, Slack and collaboration tools
- Experience with automated desktop deployments using config management systems
- Understanding wired and wireless networking, troubleshooting and tools
- JIRA, JAMF, Entra, Zoom experience desirable
- Extensive hardware knowledge
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